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Aurora Foundation Privacy Policy

How we treat the information we gather


The Aurora Foundation for People Abused in Childhood (Aurora) is a registered charity and a company limited by guarantee.


This policy applies to information collected on this website 


Aurora is the Data Controller of personal information that this policy applies to under the Data Protection Act 1998.


We only collect information about you that:

  • helps us make the site work better for you

  • lets us contact you if we need to

  • lets us give you accurate local information if you need it

  • shows us how you are using the site, so we can keep improving it

  • helps us understand why you support our work, so we can better meet your needs and find more people like you.


Parts of the site may ask you for more information so that you can use services or complete transactions. You’ll always be told when this information is being collected. In many cases you’ll be asked to enter it – for example, an email address for correspondence. This information will only be used for the purposes stated.


The information we collect

We collect the following information from people visiting the website:

  • Questions, queries and feedback you leave, including your email address and telephone if you send us a message using the contact form

  • Information on how people use the site, using cookies and page tagging, to help us improve the website  and our services

  • If you send us feedback, your message will be kept


What are cookies?

Pieces of information transferred to your computer’s hard disk from a website are known as cookies. They allow our Website to store information about your browsing patterns, making the Website more useful to you. Many major sites use cookies: in fact, they are commonly used throughout the Internet to offer personalised services. Most browsers are automatically set to accept cookies. Each time you use our Website, the cookie is accessed. This way, we can track the features you use and the pages and content that you view on the Website to help personalise your experience. 

You may disable cookie support on your browser but be aware that by doing so, you will lose certain features that require a cookie to work properly. We may use the information collected by the cookie to provide us with various statistics without identifying any individual.


How we store your personal data


All information you provide to us is stored on secure servers. 


The transmission of information over the internet is never completely secure. We’ll do our best to protect your personal data, but cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. We use strict procedures and security features to try to prevent unauthorised access.


How we use your information

Any information we collect is used to:

  • improve the content and design of the website

  • let you use interactive features, when you choose to do so

  • contact you, with your permission


We never share your information with other organisations for marketing, market research or commercial purposes, and we don’t pass on your personal information to any other website.


Use of email addresses, postal addresses and phone numbers


If you enter your email address, postal address or phone number into our contact form, we may use these details to contact you, unless you ask us not to. If you have given us your email address, postal address or phone number and would prefer not to be contacted by these means, please include this in your message.


Disclosure of your information


We may disclose your personal information:

  • if we are under a duty to disclose or share visitors’ personal data to comply with a legal obligation

  • for law enforcement purposes

  • to apply our terms of use and other agreements


Visitors' rights

Under the Data Protection Act you have the right to:

  • ask us not to process your personal data

  • see information we hold about you

  • ask for inaccurate personal data to be corrected


For a copy of the personal information we hold about you, write to the Data Protection Officer, Scope, 6 Market Road, London, N7 9PW, England.

When we are satisfied of your identity we will send you a copy of your personal information that we are legally required to disclose. We may ask you to pay a fee.

Please contact us at the same address if you believe that information we hold about you is inaccurate and want it to be corrected.


Links to and from our website

This site contains links to and from other organisations’ websites. This privacy policy, the one you’re reading, only applies to Scope’s websites.

If you go to another website from this one, read their privacy policy to find out what it does with your information.


When you come to our website from another website, we may get personal information about you from the other website. Read those websites’ privacy policies if you want to know about this.


Changes to our privacy policy


As we continue improving our website, we may update this policy. Any changes we may make to our privacy policy in the future will be posted on this page.

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